Online Program

Community-Academic Partnership to strengthen workforce to reduce health disparities in underserved communities through continuing education

Tuesday, November 3, 2015

Shweta Ubhayakar, MBBS, MS, Health Systems Management, Rush University Medical Center, Chicago, IL
Tricia Johnson, PhD, Rush University, Department of Health Systems Management, Chicago, IL
Beth-Anne Christopher, MS, RN, CNL, Adult Health & Gerontological Nursing, Rush University, Chicago, IL
Lola Coke, PhD, ACNS-BC, FAHA, FPCNA, Department of Adult Health and Gerontological Nursing, Rush University Medical Center, Chicago, IL
Mary Grantner, MA, Department of Interprofessional Continuing Education, Rush University Medical Center, Chicago, IL
Rush University Medical Center is partnering with Medical Home Network (MHN) and Malcolm X College (MXC) with funding from BMO Harris Bank to develop continuing education programs for clinicians and allied health professionals working in underserved communities on Chicago’s West and South Sides. The goal is to prepare providers to work in new models of care provided through inter-professional teams and to deliver population-based, data-driven care. A foundational component  is effective communication by teaching Motivational Interviewing (MI) to address gaps in training for care team members at different job levels. The training delivered at individual MHN clinic sites is based on theory, application, and role playing that care management team could use to guide a patient to more effectively meet their health care goals. MI is a key component for providers as healthcare moves from acute, office-based care to population-based care and is designed to benefit the community by empowering patients’ to manage their own health and positively impacting healthcare utilization. A multifaceted approach is used to evaluate the effectiveness of MI through appointment completion rates, no-show rates, 7-day and 30-day primary care physician (PCP) follow-up appointments, medication compliance, medication refill, emergency room visits, and patient satisfaction. New advanced technology and simulation techniques are utilized for booster sessions and to measure effectiveness of MI training while maintaining patient confidentiality.  A unique aspect of this training is commitment to ongoing evaluation to understand and address barriers in a timely fashion.

Learning Areas:

Administer health education strategies, interventions and programs
Administration, management, leadership
Advocacy for health and health education
Conduct evaluation related to programs, research, and other areas of practice
Implementation of health education strategies, interventions and programs
Public health or related research

Learning Objectives:
Identify strengths and challenges of partnership between an academic medical center, Medicaid network, and city college. Design continuing education programs for providers through community-academic partnerships. Evaluate continuing educational programs to measure effectiveness using multifaceted approach.

Keyword(s): Community-Based Partnership & Collaboration, Health Disparities/Inequities

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a primary care physician and healthcare administrator by training. I am working as the project manager for the above submitted project. I have presented at several national conferences on topics related to this and other projects. I have more than seven years experience working in medicine, research and underserved commnuties. I have designed continuing education courses and serving as course assistant for a graduate level course on population health and care coordination.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.