Online Program

Using Human-Centered Design Thinking to Develop A Resilience Model for Healthcare Emergency Management

Tuesday, November 3, 2015 : 2:45 p.m. - 3:00 p.m.

Chad Priest, JD, MSN, RN, Indiana University School of Nursing, Indianapolis, IN
Pamela Napier, MFA, Indiana University, Herron School of Art and Design, Indianapolis, IN
Terri Wada, MFA, Visual Design, Indiana University Herron School of Art & Design, Indianapolis, IN

We describe the novel use of Human-Centered Design by an interprofessional team including nurses, designers and healthcare emergency managers to develop a new resilience-based framework for healthcare emergency management encompassing intelligence, decision-making, response readiness and rebounding.   


Human-Centered Design is an approach and methodology to creating innovative solutions with a focus on designing with people, rather than for people. This approach combines a process that utilizes Design Thinking and Participatory Design Research methods in order to empower the people who ultimately use a product, service, or system—along with those who have the most to gain or lose—to collaboratively create positive impactt, innovation and improve quality of life.

In 2013, a parntership of nurses, designers, and other healthcare emegency management professionals utilized Human-Centered Design to build a new resilience framework for two major healthcare systems. The need for such a framework arose out of cultural and systematic challenges preventing full adoption and implementation of a traditional emergency management program in these facilities.


The resilience framework developed with these facilities led to successful adoption and implementation of robust emergency management programs that met or exceeded state and federal standards. Because the framework was designed in partnership with constituents, as opposed to traditional development through committee work or by administrative edict, diffusion of the program was more effective than previous attempts in these facilities.


Using a Human-Centered Design approach enabled diverse stakeholders to co-design a new resilience-based framework for healthcare emergency management that resulted in better diffusion and successful implementation in two healthcare organizations.

Learning Areas:

Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Other professions or practice related to public health
Program planning
Protection of the public in relation to communicable diseases including prevention or control
Public health or related nursing

Learning Objectives:
Describe the use of Human Centered Design Thinking to develop resilience-based frameworks for healthcare and public health emergency management programs.

Keyword(s): Disasters

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a nationally recognized expert in healthcare emergency management. I am the co-Director of the Disaster Medicine Fellowship at the Indiana University School of Medicine. I have significant academic and practical experience implementing and evaluating healthcare emergency management programs.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.