Online Program

Supervision and Support of CHWs

Sunday, November 1, 2015 : 10:20 a.m. - 11:20 a.m.

Colleen Reinert, MPH, MHP Salud, Bradenton, FL
This presentation will focus on the breadth of supervision responsibilities that managers of Community Health Workers (CHWs) have.  Many times CHWs are more connected to their community than the organization they represent.  While CHWs function independently in the field, it is crucial for managers to establish frequent, quality supervision and support with their CHWs in order for the overall program to be successful.  CHWs communicate to the organization, through their supervisor, what the needs, barriers, and assets are in the community they serve and represent.  This crucial information is what guides on-going program implementation and strategic planning.  CHW supervisors must establish trust and maintain open communication channels and frequent supervisory meetings with their CHWs to ensure information flows in both directions.  Input from the CHWs impact managerial expectations and the ability to meet programmatic goals and objectives.

During this presentation we will cover key topics and items managers should address during weekly supervision meetings with CHWs as well as monitoring and evaluation tools to access CHWs in the field.  Through the review of case-studies, we will troubleshoot typical issues and challenges CHWs and CHW managers face in their work.  We will also discuss the importance of CHW support and recognition to aid and improve retention rates of CHWs.  

Learning Areas:

Administer health education strategies, interventions and programs
Administration, management, leadership
Diversity and culture
Planning of health education strategies, interventions, and programs
Program planning

Learning Objectives:
Demonstrate effective communication and supervision strategies for implementation with Community Health Workers (CHWs) Identify and address typical challenges and issues CHWs and CHW managers face in their work Discuss and analyze effective monitoring and evaluation tools for CHW supervision and programming

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I hold my MPH with a concentration in Global Health from the University of South Florida. I have twelve years of experience managing Community Health Worker programs working with several international organizations in the Dominican Republic. I have managed Community Health Workers programs for MHP Salud since 2008. I have been a member of APHA since 2008 and serve as Liaison to other Caucuses, Sections and SPIGS on the APHA CHW Section.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.