2015 APHA Annual Meeting & Expo

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Recorded Annual Meeting Presentations (RAMP) are now available for purchase.
Only $90 for presenters, $140 for registered attendees and $200 for non-attendees.

Online Program

324229
C. Options for increasing information bandwidth from patient experience surveys


Saturday, October 31, 2015 : 10:45 a.m. - 11:30 a.m.

Rae Starr, L.A. Care Health Plan, Santa Monica, CA
This module of the course will discuss the use of supplemental questions to capture drivers of the ratings around which the surveys are built.   Similarly, the use of supplemental data from administrative data (call center, claims, encounters) for root cause analysis of quality deficiencies, is discussed.  Methods for validating random samples will be discussed, for assuring the quality of the data captured by the patient experience survey, by avoiding pitfalls in sampling, and common sources of sampling error and non-response bias.  The discussion will include when and why to adapt the sampling plan to include over-samples or augments for special populations and displaced populations.

Learning Areas:

Administration, management, leadership
Biostatistics, economics
Conduct evaluation related to programs, research, and other areas of practice
Diversity and culture
Program planning
Social and behavioral sciences

Learning Objectives:
Explain at least one technique for using demographic information from patient surveys to differentiate health care needs of diverse populations health care market area. Describe the principal analytic limitation of core questions on commonly used patient experience surveys. Describe three tools for strengthening the statistical power and analytic value of patient experience surveys.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Served 8 years as Senior Biostatistician at the nation’s largest public health plan, managing the CAHPS patient experience survey program, covering each skill area in Learning Institute workshop. Interacted with each functional department rated in CAHPS; designed analytic plans to guide interventions; designed contracts for ancillary services to enhance the quality of the surveys. Delivered agency-sponsored briefings and invited presentations on this material at national conferences focused on the CAHPS surveys and Medicaid quality improvement.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Back to: 1004.0: Effective use of patient experience surveys to improve quality of services in health plans, agencies, and group practices--Fee: $300