2015 APHA Annual Meeting & Expo

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Recorded Annual Meeting Presentations (RAMP) are now available for purchase.
Only $90 for presenters, $140 for registered attendees and $200 for non-attendees.

Online Program

324602
G. Class exercise: “CQI Packet” -- identifying strengths and weaknesses in applied work-plans for evidence-driven quality improvement


Saturday, October 31, 2015 : 2:30 p.m. - 3:30 p.m.

Rae Starr, L.A. Care Health Plan, Santa Monica, CA
This module of the course offers a fairly complete continuous quality improvement (CQI) work-plan designed to improve one health care service quality measure from the CAHPS instrument.  The sample work-plan contains 50 objective flaws or issues that hinge on concepts and insights taught in the teaching modules of the course.  Learners are given time to read each section and identify any obvious issues.  The class then discusses the issue, and the impact it would have on the likely success or failure of the CQI project if left uncorrected.  Possible solutions are discussed.  The answers are self-graded (2 points per issue identified).  The purpose of this module is to provide hands-on application of the concepts, and permit discussion of best practices and real-world examples of strong or weak CQI designs from learners’ institutions.

Learning Areas:

Administration, management, leadership
Biostatistics, economics
Communication and informatics
Conduct evaluation related to programs, research, and other areas of practice
Program planning
Systems thinking models (conceptual and theoretical models), applications related to public health

Learning Objectives:
Identify and describe at least ten objective flaws in an applied quality improvement work-plan and identify potential corrective choices. Explain the underlying issue behind each identified flaw, and the importance of that issue to the likely success or failure of the quality improvement program.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Served 8 years as Senior Biostatistician at the nation’s largest public health plan, managing the CAHPS patient experience survey program, covering each skill area in Learning Institute workshop. Interacted with each functional department rated in CAHPS; designed analytic plans to guide interventions; designed contracts for ancillary services to enhance the quality of the surveys. Delivered agency-sponsored briefings and invited presentations on this material at national conferences focused on the CAHPS surveys and Medicaid quality improvement.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Back to: 1004.0: Effective use of patient experience surveys to improve quality of services in health plans, agencies, and group practices--Fee: $300