2015 APHA Annual Meeting & Expo

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Recorded Annual Meeting Presentations (RAMP) are now available for purchase.
Only $90 for presenters, $140 for registered attendees and $200 for non-attendees.

Online Program

324610
H. Class exercise: “CQI Packet” continued – implementation, evaluation, and transition to an ongoing quality improvement program


Saturday, October 31, 2015 : 3:45 p.m. - 4:30 p.m.

Rae Starr, L.A. Care Health Plan, Santa Monica, CA
The latter portion of the CQI Packet exercise examines the implementation phase of the program, and its evaluation plan.  After successful iterations of redesign and evaluation, effective programs generally transition to steady state or long-term operation.  The course will discuss the implications, risks, and opportunities in that transition.  Upon completion of the CQI Packet exercise, learners are asked to tally their scores, and then discuss what facets of the exercise are likely to be most or least applicable to their work and institutions.

Learning Areas:

Administration, management, leadership
Biostatistics, economics
Communication and informatics
Conduct evaluation related to programs, research, and other areas of practice
Program planning
Systems thinking models (conceptual and theoretical models), applications related to public health

Learning Objectives:
Describe at least five objective flaws in the implementation and evaluation sections of an applied quality improvement work-plan, and identify potential corrective actions. Explain the underlying issue behind each identified flaw, and the importance of that issue to the likely success or failure of the quality improvement program. Describe three attributes that indicate when the quality improvement activity is ready to transition from R&D into production.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Served 8 years as Senior Biostatistician at the nation’s largest public health plan, managing the CAHPS patient experience survey program, covering each skill area in Learning Institute workshop. Interacted with each functional department rated in CAHPS; designed analytic plans to guide interventions; designed contracts for ancillary services to enhance the quality of the surveys. Delivered agency-sponsored briefings and invited presentations on this material at national conferences focused on the CAHPS surveys and Medicaid quality improvement.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Back to: 1004.0: Effective use of patient experience surveys to improve quality of services in health plans, agencies, and group practices--Fee: $300