2015 APHA Annual Meeting & Expo

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Recorded Annual Meeting Presentations (RAMP) are now available for purchase.
Only $90 for presenters, $140 for registered attendees and $200 for non-attendees.

Online Program

324618
I. Patient surveys for quality assessment: Review of insights and best practices


Saturday, October 31, 2015 : 4:30 p.m. - 4:50 p.m.

Rae Starr, L.A. Care Health Plan, Santa Monica, CA
The course concludes with a short summary of course content and noteworthy insights noted by the learners.  Participants will be asked to identify the ideas and techniques that they deem to be most immediately usable in their health care organizations.  Learners will be asked to complete an evaluation of the quality of the instruction and of the course content.

Learning Areas:

Administration, management, leadership
Biostatistics, economics
Communication and informatics
Conduct evaluation related to programs, research, and other areas of practice
Program planning
Public health administration or related administration

Learning Objectives:
Assess the effectiveness of the course and the instructor in delivering on the learning objectives. Describe the top five techniques or insights that are most and least likely to be useful in patient surveys and quality improvement processes in the learner’s work and institution.

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Served 8 years as Senior Biostatistician at the nation’s largest public health plan, managing the CAHPS patient experience survey program, covering each skill area in Learning Institute workshop. Interacted with each functional department rated in CAHPS; designed analytic plans to guide interventions; designed contracts for ancillary services to enhance the quality of the surveys. Delivered agency-sponsored briefings and invited presentations on this material at national conferences focused on the CAHPS surveys and Medicaid quality improvement.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

Back to: 1004.0: Effective use of patient experience surveys to improve quality of services in health plans, agencies, and group practices--Fee: $300