Identifying effectiveness and areas for improvement in an innovative program serving medically complex individuals with disabilities
Methods: The survey sampled all CCM members with at least 6 months’ program experience (N=667). Surveys were available for completion in print or online. Reminder phone calls encouraged participation.
Results: With a 45% completion rate, CCM members were 47% male, 54% 10 years old or younger, 74% white (non-Hispanic), and 47% enrolled in the program for over 6 years. High levels of satisfaction with the program were reported (69% very satisfied, 24% satisfied). 72% reported CCM made the member’s life “much better” while 60% reported it would have been “very difficult” for the member to stay at home if not supported by CCM. Staff’s coordination of services also won high ratings. Areas identified for improvement included specific aspects of the highly comprehensive and detailed needs assessment process and increased communication with members regarding need for additional services such as physical, speech and occupational therapy.
Conclusions: This evaluation helped quantify the invaluable service this innovative program delivers while identifying ways to further increase its positive impact as CCM continues to grow its member base.
Learning Areas:Public health or related research
Evaluate the effectiveness of a program that provides coordinated long term services and supports to children and adults with highly complex medical conditions/disabilities and identify areas for improvement.
Keyword(s): Case Management, Evaluation
Qualified on the content I am responsible for because: I am the Director of the Office of Survey Research, and in this capability, I was responsible for the design, administration and analysis of the study being reported here.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.