Online Program

Evaluation of the impact of a CHW training program: A qualitative analysis of participant feedback

Tuesday, November 3, 2015

Renee Cadzow, PhD, Department of Health Services Administration, D'Youville College, Buffalo, NY
Jessica Bauer Walker, BA, CHW, Community Health Worker Network of Buffalo, Buffalo, NY
Evaluating the impact of CHW training on participants can be challenging. Qualitative analysis of open-ended response surveys is able to better capture the effect on participants compared to closed ended dichotomous, Likert scale or multiple choice evaluation surveys, as it allows for identifying unforeseen nuances. This poster presents the results of qualitative analysis of participant feedback following a comprehensive 4-day CHW core competency training program. The Community Health Worker Network of Buffalo (CHWNB) provides CHW core competency training in the Buffalo, NY area over the course of two weeks, two consecutive days in each. Participants in the core competency training are often already working as outreach workers, patient navigators, or peer educators, but may not identify themselves as CHWs. On the fourth day of training, participants are asked to complete an evaluation of their experience, addressing what they learned and how they plan to use the information and skills. This poster will present an analysis of over 50 evaluations from training that occurred between 2011 and 2014. Among the themes of participant responses are 1. the relevancy to the area in which they live (Buffalo), 2. the feeling that they now have an identity within the workforce, and 3. the understanding of the degree to which their work is important for addressing the health of their community. The CHW training not only creates a workforce of CHWs, it also creates empowered and activated community members who are motivated to make a substantive impact on their community.

Learning Areas:

Conduct evaluation related to programs, research, and other areas of practice
Planning of health education strategies, interventions, and programs

Learning Objectives:
Explain the challenges of evaluating CHW training programs. Discuss the process by which a CHW core competency training program can be evaluated using open-ended response surveys. Demonstrate knowledge about how to qualitatively analyze open-ended response surveys as a summative evaluation strategy. Describe the impact of a CHW core competency training program on a sample of CHWs in Buffalo, NY.

Keyword(s): Community Health Workers and Promoters, Evaluation

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I serve on the board of directors of the Community Health Worker Network of Buffalo. I also have 10 years of experience in program evaluation specific to health professions training. I volunteered my time as a board member to conduct the qualitative analysis of this CHW training program.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.