Evaluation of the impact of a CHW training program: A qualitative analysis of participant feedback

Evaluating the impact of CHW training on participants can be challenging. Qualitative analysis of open-ended response surveys is able to better capture the effect on participants compared to closed ended dichotomous, Likert scale or multiple choice evaluation surveys, as it allows for identifying unforeseen nuances. This poster presents the results of qualitative analysis of participant feedback following a comprehensive 4-day CHW core competency training program. The Community Health Worker Network of Buffalo (CHWNB) provides CHW core competency training in the Buffalo, NY area over the course of two weeks, two consecutive days in each. Participants in the core competency training are often already working as outreach workers, patient navigators, or peer educators, but may not identify themselves as CHWs. On the fourth day of training, participants are asked to complete an evaluation of their experience, addressing what they learned and how they plan to use the information and skills. This poster will present an analysis of over 50 evaluations from training that occurred between 2011 and 2014. Among the themes of participant responses are 1. the relevancy to the area in which they live (Buffalo), 2. the feeling that they now have an identity within the workforce, and 3. the understanding of the degree to which their work is important for addressing the health of their community. The CHW training not only creates a workforce of CHWs, it also creates empowered and activated community members who are motivated to make a substantive impact on their community.