Addressing Evaluation Inequity through a Unified Evaluation Process
Immigrant and refugee populations face a myriad of health challenges due to language and cultural barriers, as well as significant health disparities. Factors such as patient satisfaction, quality and cost of care and population health improvement have emerged as a new paradigm connecting communities and clinical organizations with goals of improving healthcare services. Collectively, these outcomes are referred to as the Triple Aim.
A Unified Data Collection Workgroup, composed of formal and informal CHANNELS partners was established to focus on measuring the Triple Aim. Membership included community-based organizations, faith-based organizations, health systems, and academic institutions. Guided by CBPR principles, innovative evaluation tools and data collection methods have been developed that enable Workgroup members (individually and collectively) to measure the Triple Aim. Standardized instruments include the Consumer Assessment of Healthcare Provider and Systems and the Patient Activation Measure These and other quantitative data are collected by Community Health Outreach Workers or accessed from electronic medical records.
This presentation will describe, report, and reflect on the collaborative process and evaluation tools used to measure the Triple Aim. We will discuss how shared data has helped inform and transform the landscape of healthcare in Portland, Maine and improve the health of immigrant and refugee populations.
Learning Areas:Conduct evaluation related to programs, research, and other areas of practice
Diversity and culture
Identify three data-sharing components of the CHANNELS initiative Describe the measurement tools developed to assess the Triple Aim
Keyword(s): Evaluation, Community-Based Research (CBPR)
Qualified on the content I am responsible for because: I am the founder and Executive Director of Partnerships For Health and a trained clinical psychologist with expertise in qualitative research. I have taken the lead positions in various evaluation projects at a state and local level. I am a qualitative researcher with expertise in developmental evaluation, community based participatory research, and the use of innovative approaches such as Photovoice. Partnerships For Health is the lead independent evaluator for the HRSA-funded CHANNELS Grant.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.