Online Program

De-Mystifying Performance Management Systems: How to Develop and Improve Yours

Tuesday, November 3, 2015 : 4:45 p.m. - 5:00 p.m.

Micaela Kirshy, MPH, LICSW, Public Health Foundation, Washington, DC
John W. Moran, PhD, CQM, Public Health Foundation, Washington, DC
The purpose of this session will be to share strategies and resources for developing and improving a performance management system. Since its release in June 2014, thousands of public health professionals have used the Public Health Foundation’s (PHF) Performance Management Toolkit to find resources and tools to better understand performance management and how to develop successful performance management systems. The Performance Management Toolkit was developed in response to the needs that were identified during the Turning Point Performance Management Refresh in 2012 with the purpose of helping people understand how to develop successful performance management systems. It approaches this topic through the five components of the Public Health Performance Management Framework, which was updated in 2013 (Visible Leadership, Performance Standards, Performance Measurement, Reporting Progress, Quality Improvement).

Users of the Performance Management Toolkit have submitted numerous questions about developing and improving performance management systems as a part of their application for accreditation by the Public Health Accreditation Board (PHAB). During this session, PHF will highlight the most commonly asked questions about developing and improving performance management systems, with particular attention to the PHAB Standards and Measures Version 1.5 so that attendees can apply this information to their accreditation preparation efforts.

This session will share examples of how local and state health departments have used the five components of the Public Health Performance Management System Framework. The presenters will also deomonstrate tools for self-assessment and continuous improvement that have been effective in helping Toolkit users build performance management systems that have benefited their day-to-day work, capacity, and accreditation preparation. The session will be appropriate for participants anywhere on the road to performance management – whether they are just starting out or trying to improve a performance management system that is already in place.

Learning Areas:

Administration, management, leadership
Public health administration or related administration
Public health or related organizational policy, standards, or other guidelines
Systems thinking models (conceptual and theoretical models), applications related to public health

Learning Objectives:
Demonstrate use of tools and resources to develop and improvement performance management systems. Discuss common challenges in developing performance management systems and how to overcome these challenges. Differentiate between the five components of the Public Health Performance Management System framework.

Keyword(s): Accreditation, Quality Improvement

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: John W. Moran, Ph.D. is a Senior Quality Advisor to the Public Health Foundation and a Senior Fellow at the University of Minnesota, School of Public Health. President of the Advisory Board of Choose To Be Healthy Coalition of the Healthy Maine Partnership for York County, Maine, 2011 – present. Faculty of the CDC/IHI Antibiotic Stewardship project 2011-2012. Member of PHAB’s Evaluation and Quality Improvement Committee 2013 – present.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.