Community Health Workers and Mobile Technology: Improving the Follow-Up Continuum through Case Management and Unique Identifiers in Vulnerable Populations along the Texas-Mexico Border
Methods: Data were collected from CHWs serving 3 counties along the southernmost tip of the Texas-Mexico border. Demographic information, application type, follow-up rates, and application outcome data from October 2014 to present will be presented.
Results: Over 500 applications have been submitted with 43% of individuals receiving benefits and services. The follow up rate for individuals who submitted applications was 80%. The most commonly requested services include food stamps, 36.86%, and Medicaid, 30.38%. Applicants were predominantly female (96%), Hispanic (99%), and over 86% reported an income lower than $20,000 per year.
Conclusions: These vulnerable populations require unique assistance and face many barriers to accessing care. The ability to provide follow-ups and track applicant information has been crucial to the success of the program. Through innovative mobile technology, CHWs are able to provide extended follow-ups in a case management setting to underserved Hispanics along the Texas-Mexico border.
Learning Areas:Chronic disease management and prevention
Public health or related education
Evaluate the effectiveness of using a mobile app to increase rate of follow ups Assess the relationship between follow up outcome and demographic data Explain the role of CHWs and their capacity in a case management setting
Keyword(s): Community Health Workers and Promoters, Technology
Qualified on the content I am responsible for because: I received my Masterâs in Public Health concentrating in Epidemiology at the University of North Texas Health Science Center, and became certified as a public health professional through the National Board of Public Health Examiners. Iâm currently working for MHP Salud as their Research, Evaluation, and Technology Analyst.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.