Developing a Relationship Focused Culture of Care in the Veterans Health Administration
Methods: Five pilot sites across the country were selected in 2014. The impact of the training on participant knowledge, attitudes and self-efficacy regarding relationships with co-workers, veterans and the organization were measured using electronic questionnaires administered to participants prior to, immediately after, and 2 months post-training. Data were analyzed using repeated measures ANOVA.
Results: 266 participants completed the pre- and post-training surveys and 161 completed the 2 months post-training survey. Results indicate significant improvement in 6 out of 7 High-Performing Workplaces items (e.g., "Members of my work group communicate well with each other") and other organizational climate items. Fifteen of 17 items related to relationships with co-workers and Veterans and connection to VHA’s mission also showed significant improvement at both post-training assessments.
Conclusion: The VHA Voices program is engineered to support culture change by reintroducing a focus on relationships to inspire meaningful employee engagement. This initial evaluation indicates that VHA Voices has a significant impact on participating employees.
Learning Areas:Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Describe the importance of social context in healthcare settings. Identify core elements of a program designed to engineer change in social context in Veterans Health Administration Medical Centers. Discuss the perceived impact of the VHA Voices training program.
Keyword(s): Evaluation, Organizational Change
Qualified on the content I am responsible for because: I am a program evaluation at the VA Program Evaluation and Resource Center (PERC). For the VA Voices project, I developed the data collection methodology and drove data collection throughout the duration of the evaluation. I worked on both the qualitative and quantitative data analysis and assisted with final reports.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.