Online Program

Moving from Performance Management to a Performance and Quality Improvement System

Tuesday, November 3, 2015

Jaime Dircksen, AM, Strategy and Development, Chicago Department of Public Health, Chicago, IL
Laurie Call, Center for Community Capacity Development, Illinois Public Health Institute, Chicago, IL
Kirsti Bocskay, PhD, MPH, Chicago Department of Public Health, Chicago, IL
Performance management has been part of the Chicago Department of Public Health’s (CDPH) infrastructure for ten years. Initially limited to the reporting of a limited number of citywide metrics with few department-specific measures to the Office of Budget & Administration and Mayor’s Office, CDPH now has a fully developed performance management and quality improvement (PQI) system. Using the Balanced Scorecard approach, every program at CDPH reports monthly on a host of measures reviewed by the CDPH Executive and PQI Teams. Moreover, the majority of programs are involved in an annual QI project utilizing the Plan-Do-Check-Act model. The factors that lead to the successful development of a robust PQI system will be described. Specifically, partnering with the Illinois Public Health Institute to hold bi-annual QI Learning Collaboratives to advance the QI culture at CDPH will be discussed. The characteristics built into the PQI system to ensure sustainability over time are also identified.

Learning Areas:

Administration, management, leadership
Public health administration or related administration

Learning Objectives:
Explain the factors necessary to develop a performance and quality improvement system. Identify the characteristics needed to sustain performance and quality improvement in a health department. Demonstrate how engaging in quality improvement learning collaboratives can advance a culture of quality improvement.

Keyword(s): Performance Measurement, Quality Improvement

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Jaime Dircksen led the Chicago Department of Public Health's successful accreditation effort and has worked in collaboration with the department to build the current PQI system. She has also worked hand in hand with the IPHI to execute the Quality Improvement Learning Collaboartives. Jaime Dircksen graduated from the University of Chicago's School of Social Service Administration.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.