Pressure on the front lines: Street-level bureaucrats and the 'housing first' approach
A 2014 phone-based fidelity study of HUD funded housing providers in the state of Indiana marked a noticeable disconnect between the evaluation respondents’ answers to survey questions and their elaborations of organizational processes. This reluctance and, in some cases, hostile suspicion of evaluators resulted in the hypothesis that these behaviors were possibly the result of organizational and/or political pressures that advocate for a continuum-wide shift to the evidence-based Housing First model. In this presentation, I will use a comparative analysis of the phone-based fidelity data and survey data of attitudes toward Housing First implementation to discuss institutional isomorphism and the effect of coercion on the natural process of change in housing organizations. Additionally, I will analyze the role of street-level bureaucrats in providing housing services and demonstrate how the demands, dilemmas, and pressures of these positions impact successful program implementation and evaluation. Finally, I will discuss the effectiveness and usefulness of the phone-based fidelity for evaluation purposes.
Learning Areas:Administration, management, leadership
Conduct evaluation related to programs, research, and other areas of practice
Implementation of health education strategies, interventions and programs
Public health or related public policy
Social and behavioral sciences
Explain the principles of the Housing First Model (HFM). Discuss how individual attitudes and beliefs shape organizational practices. Evaluate the impact of coercion on the natural process of change in housing organizations. Discuss the use of the Housing First Model Phone Fidelity to evaluate housing systems at the state-level. Assess the effectiveness of evaluation practices.
Keyword(s): Behavioral Research, Decision-Making
Qualified on the content I am responsible for because: I am qualified to be an author on the content for which I am responsible because I have participated in a number of evaluation and implementation science studies over the course of my graduate career. This study was conducted as my master's thesis. As I am a sociologist by training, I am confident in the social sciences and the usefulness of the theoretical frameworks that I am presenting.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.