Embedding Cultural Competence in maternity services to improve outcomes for Aboriginal women and infants
Methods: The audit findings were provided to key health services personnel and Aboriginal women during an extensive consultation. Based on their feedback and a review of the literature an individual and organisational Cultural Competence Assessment Toolkit (CCAT) was developed, trialled and evaluated with 75 staff in two hospitals.
Results: All participants found the CCAT highly relevant and useful to effectively enhance organisational and workforce CC in health services and policy sectors with great potential to be effective if embedded as part of the CQI mechanism in maternity services.
Conclusion: A review of the maternity services framework and indicators has recommended the CCAT be implemented as part of the National Maternity Services Plan. Two further studies in WA are also examining the potential for embedding CCAT in education policy and practice reform to enhance the quality of and access to maternal health services to improve health and wellbeing outcomes for Aboriginal and other marginalised populations.
Learning Areas:Administer health education strategies, interventions and programs
Conduct evaluation related to programs, research, and other areas of practice
Diversity and culture
Provision of health care to the public
Public health or related organizational policy, standards, or other guidelines
Systems thinking models (conceptual and theoretical models), applications related to public health
Identify and discuss the critical importance of acknowledging and taking culture into account in our individual, organisational and professional practice. Reflect on own cultural competence in health practice
Keyword(s): Cultural Competency, Health Care Reform
Qualified on the content I am responsible for because: have been the principal or co-principal of several state and national funded grants focusing on improving Aboriginal maternal and child health outcomes. Among my scientific interests has been the development of tools and strategies for enhancing individual, organisational and professionall cultural competence across the health sector.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.