Introducing Technology in Child Welfare Referrals for Health and Social Services
Here, the implementation of the DCFS Needs Portal, an internet-based intervention to improve the timing and quality of health and social service referrals in Los Angeles County is described and analyzed. In-depth interviews were conducted with ten service providers and caseworkers to determine perceived benefits and barriers to adopting the Needs Portal. We also analyzed feedback obtained from users of the Needs Portal to examine how the flow of information between users and developers is used to adapt to user needs. Our analyses revealed four major themes: 1) caseworker apprehension over new technology, 2) lack of communication between caseworkers and service providers, 3) lack of technological infrastructure and 4) competing workplace demands. Our findings suggest a need to embrace the internet as a timely and efficient way to link families to much needed health and social services in real time.
Learning Areas:Communication and informatics
Implementation of health education strategies, interventions and programs
Planning of health education strategies, interventions, and programs
Public health or related education
Public health or related research
Describe the implementation of the DCFS Needs Portal, an internet-based intervention to improve the timing and quality of health and social service referrals in the Los Angeles County Child Welfare System.
Keyword(s): Child Abuse, Communication Technology
Qualified on the content I am responsible for because: I have over 8 years experience working with survivors of child maltreatment. My dissertation focuses on the physical and mental health consequences of maltreatment.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.