Changing the Landscape of Community Care Coordination Practice through Certification

There is little consensus in the field of care coordination about the nomenclature or best approaches, and models for delivering these services.  All too often, the lack of formal and standardized risk reduction approaches and methods for addressing client health and social service needs lead to broad-based inefficiencies resulting in costly duplication of services, gaps in client access to quality evidence-based care, avoidable costs across service systems, and less than optimal client outcomes.  Such scenarios are ripe for public policy initiatives, practice improvements, payment reforms, and research to document the impacts of the former on client outcomes.  An alternative solution is the Pathways Community HUB Certification program, which fosters enhanced accountability in the delivery of care coordination services. 

This panel session will discuss: 

The Pathways Community HUB operations  and how they systematically take into account approaches that aim to mitigate risks for poor health and/or social outcomes of individual clients and populations;

Policy implications for Pay-for-Performance payment structures that incentivize and foster accountability;

The implications for standardizing care coordination services that assure client connections to evidence-based and best practice interventions on practice improvement; 

The value proposition of HUB certification for public policy, practice, and research.