Risk factors for musculoskeletal disorders among employees of a call center in Iran and its relation to workload
Methods: This cross-sectional study was undertaken by conducting surveys of all employees of a call center at Sanandaj, Iran, in 2014. In order to collect the information related to the prevalence of the musculoskeletal disorders and employees’ workload the standard Nordic and NASA-TLX questionnaires are used respectively. The method of the ROSA is used for evaluating the ergonomic risk factors at the work stations. SPSS version 16 is used for analyzing data.
Results: The results indicate high average workload, and prevalence of musculoskeletal disorders especially in the neck and lower back. Gender, body mass index, work shift, work experience, risk level of the workload, and ROSA final score were significantly related with most musculoskeletal disorders (p<0.05). In addition, statistically significant and meaningful relationship was observed between workload score and both body mass index and work experience (p<0.05).
Conclusion: This study shows high prevalence of musculoskeletal disorders among employees of a call center in Iran. Improving workstations to provide convenience for employees must be considered. Also utilizing interventional strategies for reducing workload which was directly associated with musculoskeletal disorders is essential.
Learning Areas:Assessment of individual and community needs for health education
Chronic disease management and prevention
Implementation of health education strategies, interventions and programs
Occupational health and safety
Planning of health education strategies, interventions, and programs
Public health or related research
Assess the risk factors for musculoskeletal disorders among call center employees
Keyword(s): Risk Factors/Assesment, Occupational Health and Safety
Qualified on the content I am responsible for because: I am a dentist with a strong interest and background in public health research. My DDS thesis was on dental health awareness. I have expertise in survey research design and statistical analysis.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.