Online Program

Risk factors for musculoskeletal disorders among employees of a call center in Iran and its relation to workload

Monday, November 2, 2015

Chiman Saeidi, MSc, Department of Occupational Health Engineering, School of Public Health, Hamadan University of Medical Sciences, Hamadan, Iran
Solmaz Forutan, DDS, Department of Pediatric Dentistry, College of Dentistry, University of Illinois at Chicago, Chicago, IL
Introduction:  The call center employees are exposed to working conditions with high risk of developing musculoskeletal disorders. Maintaining the employee’s health in the work environment is managers’ responsibilities, and paying attention to its risk factors is important. The purpose of this study is to evaluate the risk factors of musculoskeletal disorders using Rapid Office Strain Assessment (ROSA) and its relation to employees’ workload at a call center in Iran.

Methods: This cross-sectional study was undertaken by conducting surveys of all employees of a call center at Sanandaj, Iran, in 2014. In order to collect the information related to the prevalence of the musculoskeletal disorders and employees’ workload the standard Nordic and NASA-TLX questionnaires are used respectively. The method of the ROSA is used for evaluating the ergonomic risk factors at the work stations. SPSS version 16 is used for analyzing data.

Results: The results indicate high average workload, and prevalence of musculoskeletal disorders especially in the neck and lower back. Gender, body mass index, work shift, work experience, risk level of the workload, and ROSA final score were significantly related with most musculoskeletal disorders (p<0.05). In addition, statistically significant and meaningful relationship was observed between workload score and both body mass index and work experience (p<0.05).

Conclusion: This study shows high prevalence of musculoskeletal disorders among employees of a call center in Iran. Improving workstations to provide convenience for employees must be considered. Also utilizing interventional strategies for reducing workload which was directly associated with musculoskeletal disorders is essential.

Learning Areas:

Assessment of individual and community needs for health education
Chronic disease management and prevention
Implementation of health education strategies, interventions and programs
Occupational health and safety
Planning of health education strategies, interventions, and programs
Public health or related research

Learning Objectives:
Assess the risk factors for musculoskeletal disorders among call center employees

Keyword(s): Risk Factors/Assesment, Occupational Health and Safety

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a dentist with a strong interest and background in public health research. My DDS thesis was on dental health awareness. I have expertise in survey research design and statistical analysis.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.