L.A. Care Health Plan
Santa Monica, CA
USA Email: RStarr@LACare.org
Disclosure statement:
Qualified on the content I am responsible for because: I have managed the patient experience survey program in the nationâs largest public health plan from 2006 to 2015, and have delivered federal agency-sponsored briefings and invited presentations on this material at national conferences on use of the CAHPS surveys for quality assessment, and for quality improvement in Medicaid services.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.