Abstract

Developing culturally relevant community mental health mobile apps for limited english speaking populations: Learnings and recommendations

Yeri Shon, MPH, MSW
Korean Community Center of the East Bay, San Leandro, CA

APHA 2021 Annual Meeting and Expo

Background: In 2020, Korean Community Center of the East Bay (KCCEB) developed two community mental health mobile apps specifically designed for limited-English proficient (LEP) communities experiencing high stress: Chinese caregivers and Korean small business owners. The goal was to create culturally relevant apps to reduce caregiver burnout and address acute stress experienced by small businesses impacted by community violence.

Objective/Purpose: KCCEB’s mobile app development aimed to center community voices and create: 1) Mobile apps that are useful and easy-to-use for individuals with high stress and limited time-capacity (caregivers, small businesses owners); 2) A platform that offers a centralized hub for in-language information, relevant community services and programs; and 3) Space where community members share their experiences and challenges in navigating local systems and resources.

Methods: The apps were developed using human-centered design and community participatory processes that center user and community feedback, including semi-structured interviews with users and key stakeholders and a beta-testing phase measuring user behavior on the app. This methodology created content, design, and communication strategies that integrate Asian cultural perspectives and motivations.

Results and Conclusions: KCCEB developed two mobile apps using human centered design and community participatory processes. Ensuring community members have the largest voice and influence in the app development was critical for setting the foundation for the content and functions of apps. We discuss what such apps look like that have been created within such frameworks as well as their impacts on improving LEP individuals’ capacity to deal with stressful situations.

Advocacy for health and health education Communication and informatics Diversity and culture Implementation of health education strategies, interventions and programs Planning of health education strategies, interventions, and programs