Abstract

A qualitative study on the health and wellness implications of long-term remote working amongst adults residing in high-deprivation areas of London, England

Zoheir Khalfaoui, MSc1 and Elise Pohl, MSc2
(1)Queen Mary University of London, London, United Kingdom, (2)The Harkin Institute for Public Policy & Citizen Engagement, Drake University, Des Moines, IA

APHA 2025 Annual Meeting and Expo

Introduction: The COVID-19 pandemic caused a broad shift to remote working, changing work environments, and establishing a new work-life balance. Much has been written on the pandemic and the switch to remote work in high-income countries. However, less research focuses on remote work in populations living in socioeconomically deprived areas within high-income countries. As such, this study aims to investigate the health and wellness implications of long-term remote work during the COVID-19 pandemic amongst adults living in the 10% most deprived areas across London, England, with a focus on how technological infrastructure and social dynamics shape remote work experiences.

Methods: Semi-structured interviews were conducted with a cohort of adults who met the inclusion criteria. Thematic analysis of the interview transcripts was used to draw out key themes of participants' experiences, revealing how working remotely affects health, social ties, and well-being.

Findings: Three overarching themes were revealed: ’Remote Working and Health,’ 'Remote Work Challenges and Adaptations,’ and ’Community Impact and Social Connectedness.’" Multiple participants reported improved physical health due to remote work flexibility. Reported adverse impacts included anxiety elicited by distracting events within homes. Many individuals lost work-related social contacts, adversely impacting their social support systems. The blending of home and work contexts exacerbated social inequities within the cohort. How well technological resources aligned with social circumstances significantly influenced participant experiences of remote working.

Discussion: The study’s findings suggest that remote work during the COVID-19 pandemic had substantial health and well-being impacts for the cohort. Additionally, this qualitative study emphasized the importance of social support networks and the integration of social and technological components in remote work systems. Remote work may be a health determinant by blurring the line between work and home life, and organizations may need to integrate social and technical components to mitigate adverse impacts. Further, organizations and policymakers must prioritize social and technological alignment initiatives as remote work evolves to create a healthy, connected, and resilient remote workforce.

Occupational health and safety Public health or related organizational policy, standards, or other guidelines Public health or related public policy Social and behavioral sciences