Background. Concerns raised by the rapid growth of managed care and institutional constraints on medical decisions have led to efforts to measure the performance of managed care organizations. Objective. To develop a scale to assess patients' trust in health insurance providers. Research Design. Telephone survey of a random national sample of English-speaking households in the United States. Subjects 564 adults (aged >21). Measures. Trust, satisfaction with care, insurance characteristics, patient and provider demographics. Results. A 12-item scale was developed with one factor with an eigenvalue of 5.9 which explained 98% of the variability in the data. Cronbach's alpha of reliability for the scale was 0.92, and item-to-scale correlations were adequate (.60-.80). Conclusions. The scale may be used in research or clinical situations. The findings indicate that trust is a predictor of member satisfaction and continuity with an insurer.
Learning Objectives: At the conclusion of this presentation, learner's will: 1. Recognize domains related to trust in insurance providers. 2. Be able to use the WFU scale to measure trust in insurance providers
Keywords: Insurance, Research
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: None
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.