The Massachusetts Consumer Satisfaction Team (MCST) conducts peer interviews of consumers to evaluate providers in the massachusetts Behavioral Health Program. The MBHP pays the MCST, an independent organization, to direct this process. As of July 1, 40 sites have been assessed. This paper briefly describes the teams, the interview process, and future CST plans. First findings from the assessment are presented which highlight providers' strengths and areas for improvement.
Learning Objectives: N/A
Keywords: Medicaid, Mental Health System
Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: None
I do not have any significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.