5044.0: Wednesday, November 15, 2000: 8:30 AM-10:00 AM

Approaches and Experiences in Institutionalizing Quality Assurance Programs in Developing Countries

Health care managers and policy makers are adopting quality assurance approaches to improve operations, create more efficient care processes, reduce work and inappropriate use of resources, improve performance, and enhance patient and staff education. The USAID-funded Quality Assurance Project (QAP) has ten years of experience in institutionalizing quality assurance programs in Ministries of Health and other health organizations of developing countries. This panel will present QAP’s experiences and lessons learned in institutionalizing quality assurance (QA). QAP technical specialists have built from experience a framework with the components needed to institutionalize quality assurance and lead to quality care (e.g., an enabling environment, policy, leadership, core values, resources, structure, support functions, and quality assurance activities—defined quality, quality monitoring, and quality improvement). This model can guide the institutionalization of quality assurance in a variety of developing country settings (e.g., from the local level in primary health care facilities to the national level in Ministries of Health) and for health care organizations in developed countries. This panel will present the QA approach and discuss three QA institutionalization activities (e.g., national level, decentralized regional level; and 3) organizational level - a local NGO). A discussion of the issues and approaches will follow
See individual abstracts for presenting author's disclosure statement.
Learning Objectives: Refer to the individual abstracts for learning objectives
Organizer(s):David Nicholas, MD, MPH
8:30 AMThe Essential Elements for Institutionalizing QA
Catherine Macaulay, BSN, MPH
8:40 AMInstitutionalizing Quality Assurance at the Regional Level: Lessons from Niger
Edward Kelley, PhD
9:00 AMThe Chilean Legacy in Institutionalizing Quality at a National Level
Stephane Legros, MD, MPH
9:20 AMInstitutionalization of QA at the NGO Level in Honduras
Jorge Hermida, MD
Sponsor:International Health
Cosponsors:Health Administration; Women's Caucus

The 128th Annual Meeting of APHA