Recorded presentation

Karol Wicker, MHS, International Quality Indicator Project, Center for Performance Sciences, 6820 Deerpath Road, Elkridge, MD 21075-6234, 410-540-5056, kwicker@mhaonline.org and Nikolas Matthes, MD, PhD, MPH, Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, 624 N. Broadway, Room 406, Baltimore, MD 21205-1999.

Summary: The International Quality Indicator Project, a large performance measurement system for hospitals, has introduced clinical performance measures in over 300 hospitals in nine countries in Asia and Europe in partnership with local organizations. The presentation discusses the factors to be considered when customizing a generic data collection system to provide meaningful input for performance measurement and accountability, including how data analysis is developed, customized, and applied to meet local needs of hospitals, partner organizations, and stakeholders.

Methods: The presentation is both qualitative and quantitative. First the presentation outlines the International Quality Indicator Project in Europe and Asia and the importance and challenges of customizing reports and analyses to meet different regional needs relating to accountability and performance improvement. Second, the presentation discusses approaches to customizable data analysis and reporting techniques that meet the specific needs of partner organizations and hospitals. This includes specifically designed local comparison reports and statistical process control, in order to meet the requirements for advanced trend analysis and appropriate identification of hospital comparison groups. Third, the presentation will address how the reports and analyses are applied in both Europe and Asia by various stakeholders in terms of performance monitoring, performance improvement, and accountability. Finally, the presentation will describe the collaborative process employed to customize data analysis and reports with local partners in order to meet their specific needs.

Learning Objectives:

• understand the importance and challenges of customizing reports and analyses to meet different regional needs relating to accountability and performance improvement
• understand different approaches to customizable data analysis and reporting techniques that meet the specific needs of stakeholders
• understand how reports and analyses can be applied in different countries by various stakeholders in terms of performance monitoring, performance improvement, and accountability
• understand key components of collaborative processes to develop data analysis and reports with local stakeholders to meet their specific needs

Keywords: Quality Improvement, Performance Measurement

Related Web page: www.internationalqip.com

Presenting author's disclosure statement:
Organization/institution whose products or services will be discussed: International Quality Indicator Project - a clinical performance measurement system for hospitals with over 300 hospitals in nine countries in Asia and Europe
I have a significant financial interest/arrangement or affiliation with any organization/institution whose products or services are being discussed in this session.
Relationship: employment

Recorded presentation