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Session: Improving Service Delivery Quality
4049.1: Tuesday, November 9, 2004: 8:30 AM-10:00 AM
Oral
Improving Service Delivery Quality
Quality service delivery requires an integrated approach. This session addresses the importance of ensuring all service delivery providers are well prepared to carry out their functions and that services meet the needs of their clientele. Tools that can be used by supervisors will also be presented.
Learning Objectives: At the conclusion of the session, participants will (1) recognize the role of supervision in providing quality care; (2) explain the importance of monitoring performance and providing appropriate training; and (3) discuss the benefits of defining quality standards from the client’s perspective.
Moderator(s):Erin Mielke, MPH
8:30 AMIntroductory Remarks
8:35 AMUsing Supervision to Sustain Quality Reproductive Health Interventions in Viet Nam: The Reproductive Health Projects' Experience
Dang Van Tuyen, MD, MPH, Hoang Bich Thuy, BA, BSc, Laura Wedeen, MPH
8:50 AMImproving Provider Competency with Supervision Tools  [ Recorded presentation ]
Claudia Patricia Velasquez, MPH, Rebecka Inga Lundgren, MPH, Maura Gaughan-Chaplain, MA
9:05 AMRetention of knowledge and skills among nurse midwives Life Saving Skills Trainees in Zambia  [ Recorded presentation ]
JoAna Stallworth, PhD, MPH, Sibylle Kristensen, MS, Alexandrina Mwale, RN, Sten Vermund, MD, PhD, Moses Sinkala, MD, MPH
9:20 AMDeveloping, customizing, and applying clinical performance data reports for hospitals in Asia and Europe to meet local needs of accountability and performance improvement  [ Recorded presentation ]
Karol Wicker, MHS, Nikolas Matthes, MD, PhD, MPH
9:35 AMWhat do women want: Maternal clients provide insights into how to improve health services in Egypt  [ Recorded presentation ]
Marwa Osama Kamel, Khaled Hassan Nada, MD, MSc, MA, Amina Hassan Loutfy, MD, MSc
9:50 AMConcluding Remarks
See individual abstracts for presenting author's disclosure statement and author's information.
Organized by:International Health
Endorsed by:Population, Family Planning, and Reproductive Health
CE Credits:CME, Health Education (CHES), Nursing

The 132nd Annual Meeting (November 6-10, 2004) of APHA