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APHA Scientific Session and Event Listing

Development and implementation of HCAHPS, the CAHPS Hospital Survey

William G. Lehrman, PhD, Division of Beneficiary Analysis, Centers for Medicare & Medicaid Services, 7500 Security Blvd., Mail Stop S1-13-05, Baltimore, MD 21244-1850, 410 786-0834, wlehrman@cms.hhs.gov

This panel will examine the newly launched HCAHPS survey, the first national, standardized, publicly reported survey of patients' perspectives of their hospital care. HCAHPS unites patient centered care with public reporting of hospital quality, and recently enacted legislation promises to further heighten interest in the implementation and results of the survey.

Learning Objectives:

Keywords: Hospitals, Patient Perspective

Presenting author's disclosure statement:

Any relevant financial relationships? No

Assessing Consumer Experiences with Hospital Care: The HCAHPS Project

The 134th Annual Meeting & Exposition (November 4-8, 2006) of APHA