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[ Recorded presentation ] Recorded presentation

Utilizing promotores as case-managers to improve health status and quality of life for isolated colonia residents in Hidalgo County, Texas

Aurelio Martinez, LBSW1, Julie Ann St. John, MA, MPH1, Michael Felix2, James N. Burdine, DrPH3, Monica L. Wendel, MA, MPH3, and Rebecca Wehrly1. (1) Center for Community Health Development, School of Rural Public Health, TAMHSC, 2101 South McColl Road, #135, McAllen, TX 78503, 956-668-6321, aumartinez@srph.tamhsc.edu, (2) Independent Consultant, 3027 Walbert Ave, Allentown, PA 18104, (3) Center for Community Health Development, School of Rural Public Health, 1266 TAMU, College Station, TX 77843-1266

The Center for Community Health Development (CCHD), School of Rural Public Health, Texas A&M Health Science Center (SRPH, HSC), is currently involved in its second funding cycle of the "Integrated Health Outreach System" project (IHOS, $8 million, 7 year effort) in Hidalgo County, TX. Project promotores are trained and employed through CCHD and work in local colonias. At the beginning of phase two, the project underwent a strategic planning process, which resulted in a new model that houses all project promotores under one entity in an effort to: standardize training, responsibilities, and roles of promotores; increase efficiency; and eliminate gaps in services/duplication of effort. Promotores will conduct case-finding and triage services in multiple settings to assist colonia residents in navigating the healthcare delivery system. The goal of this project is to develop a broader, stronger, promotora infrastructure that seeks to: 1) reduce the substantial burden of preventable adverse health effects and reduce healthcare costs; 2) increase utilization of local providers and establish medical homes; and 3) provide residents with assistance and referrals to health and human services agencies. This presentation will be co-presented by the project director and a project promotora who will share their experiences in developing a system that utilizes promotores in a case-management role. Specifically, the project director will discuss how the project builds promotora capacity and the support mechanisms in place for promotores; and the promotora will address case-management and facilitation training as well as how this role plays out in the communities they serve.

Learning Objectives:

Keywords: Community-Based Health Promotion, Case Management

Related Web page: www.cchd.us/dihos.htm

Presenting author's disclosure statement:

Any relevant financial relationships? No

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