Oral

In this workshop the learner will have the opportunity to learn three methods used to evaluate cultural competence and patient satisfaction. The second paper talks about Cultural Competency Assessment Tool for Hospitals as a survey instrument. Data from the Consumer Assessments of Healthcare Providers Systems (CAHPS) is discussed as an indicator of the quality of care provided by health plans and health care providers. Discussion will also focus on the examination of the organizational and market characteristics associated with hospital adherence to CLAS standards.

Session Objectives: Participants should be able to: Discuss the association between patient satisfaction and patient-physician communication and physician’s cultural competency. Describe the developmental process of the Cultural Competency Assessment Tool for Hospitals. Examine the relationship between organizational and market factors and hospital’s adherence to the CLAS standards.

CE Credits: CME, Health Education (CHES), Nursing