3035.0 Evaluating Cultural Competence in Patient Satisfaction

Monday, November 5, 2007: 8:30 AM
Oral
In this workshop the learner will have the opportunity to learn three methods used to evaluate cultural competence and patient satisfaction. The second paper talks about Cultural Competency Assessment Tool for Hospitals as a survey instrument. Data from the Consumer Assessments of Healthcare Providers Systems (CAHPS) is discussed as an indicator of the quality of care provided by health plans and health care providers. Discussion will also focus on the examination of the organizational and market characteristics associated with hospital adherence to CLAS standards.
Session Objectives: Participants should be able to: Discuss the association between patient satisfaction and patient-physician communication and physicianís cultural competency. Describe the developmental process of the Cultural Competency Assessment Tool for Hospitals. Examine the relationship between organizational and market factors and hospitalís adherence to the CLAS standards.

8:30 AM
Racial/Ethnic and Language Differences in Patient Experiences with Hospital Inpatient Care
Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Cameron Shiller, MS, Allyson Hall, PhD and Ron D. Hays, PhD
8:50 AM
Cultural Competency Assessment Tool for Hospitals (CCATH): Survey Field Data from California Hospitals
Robert Weech-Maldonado, MBA PhD, Janice L. Dreachslin, PhD, Marc N. Elliott, PhD, Cameron Schiller, Allyson Hall, PhD and Ron D. Hays, PhD
9:10 AM
Does Hospital's Adherence to the CLAS Standards Influence Diverse Patients' Experiences with Inpatient Care
Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Cameron Schiller, Allyson Hall, PhD and Ron D. Hays, PhD
9:30 AM
Organizational and Market Characteristics Associated with Hospital's Adherence to the CLAS Standards
Robert Weech-Maldonado, MBA PhD, Marc N. Elliott, PhD, Janice L. Dreachslin, PhD, Cameron Schiller, Allyson Hall, PhD and Ron D. Hays, PhD

See individual abstracts for presenting author's disclosure statement and author's information.

Organized by: Health Administration
Endorsed by: Latino Caucus, Caucus on Refugee and Immigrant Health, Black Caucus of Health Workers

CE Credits: CME, Health Education (CHES), Nursing

See more of: Health Administration