183339 Omaha System Solutions: Frontline staff as critical participants in selecting an automated system

Tuesday, October 28, 2008

Jeri Pechtel, RN, PHN, BSN , East Region Public Health Center, County of San Diego, HHSA, El Cajon, CA
Laura A. Carter, RN, PHN, BSN , East Region Public Health Center, County of San Diego, HHSA, El Cajon, CA
Angie Durdiev, RN, PHN, BSN , East Region Public Health Center, County of San Diego, HHSA, El Cajon, CA
In order to achieve success, it is essential to involve all levels of staff in exploring the use of technology to increase productivity and efficiency of health department business operations. In San Diego County, the current system for documenting Public Health Nursing (PHN) interventions is a homegrown, paper-based nursing record. The creation of electronic chart forms based on the current system was not successful, meeting with low PHN satisfaction when piloted. As a result, a workgroup was formed to plan for the implementation of an electronic clinical information system. This workgroup consisted of 14 staff members representing all levels of PHN staff, information technology staff, and other Public Health program staff. This session will focus upon the activities of frontline public health nurses in the planning process to select an automated information system. Their perspective in providing a “reality check” to ensure that the scope of work performed and outcomes obtained by PHN staff is adequately captured in software products is discussed. Their ability to identify “user-friendly” systems has been a key component in the analysis. Their roles in communicating progress to the PHN workforce, their ability to serve as ambassadors for change and roles as potential super-users of an automated system is described.

Learning Objectives:
By the end of the session, the participant will be able to: Discuss the value of frontline public health nurses as part of a planning team to implement an automated clinical information system. Describe the roles and activities of frontline staff during the assessment and anlysis phases of the planning process. Describe the potential role of frontline staff once an automated system is implemented as ambassadors and as resource persons for other frontline staff.

Keywords: Public Health Nursing, Information Systems

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am a frontline public health nurse and have been involved with the planning of this business process/re-engineering project since the beginning. I have been employed at San Diego County Health & Human Services Agency for 8 years.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.