207838 Los Angeles County Department of Public Health New Supervisors Development Program: Establishing positive and productive work environments

Tuesday, November 10, 2009: 11:30 AM

Cherie R. Forsha, RN, MSN/MPH, CNS , Organizational Development and Training, County of Los Angeles Department of Public Health, Los Angeles, CA
Carolyn Duclayan-Vizmanos, RN, PHN, MSN/MPH , Organizational Development and Training - Leadership Unit, County of Los Angeles, Department of Public Health, Los Angeles, CA
Ava cato-Werhane, MPH, CHES , Office of Organizational Development and Training, County of Los Angeles, Department of Public Health, Los Angeles, CA
Noel Bazini-Barakat, RN, MSN, MPH , Office of Organizational Development and Training, Los Angeles County, Department of Public Health, Los Angeles, CA
Emily Peach, MPH, CHES , Department of Public Health, Los Angeles County, Los Angeles, CA
Lisa Montgomery, MPH , Department of Public Health, Los Angeles County, Los Angeles, CA
Serene Ho, MPH(c) , Organizational Development and Training - Leadership Unit, County of Los Angeles, Department of Public Health, Los Angeles, CA
Ineffective supervisory skills have been found to lead to increased turnover, reduced job satisfaction and decreased productivity. Data has shown that people leave their jobs because of poor supervisor relationships. Effective skills-based training and early intervention in a comprehensive program that supports new supervisors' development and improves supervisory skills has lead to decreased turnover, increased job satisfaction and increased productivity. Therefore, Los Angeles County Department of Public Health, Organizational Development and Training (ODT) designed a comprehensive six-month New Supervisor Development Program (NSDP).

The intent of NSDP is to provide supervisory and leadership skills, peer support, pertinent County policy and human resource information that will enable new supervisors to function effectively in building a positive and productive work environment. The purpose of the NSDP is to establish an effective, comprehensive orientation program for new supervisors to increase retention, job satisfaction, and productivity for the new supervisor and the new supervisor's direct reports. The 6-month program includes 4-5 days of classroom based instruction, as well as peer and supervisor mentoring, to enhance learning and application of content back at the workplace. The first cohort of NSDP was piloted in 2008, and a comprehensive evaluation was conducted, including 360 degree evaluations from the new supervisor participant, their supervisor, and their subordinates. Factors such as retention, job satisfaction, and work productivity were assessed at base line, following program completion, and 4 months after completion. Results will be shared, as well as lessons learned and next steps.

Learning Objectives:
Describe the New Supervisor Development Program. Explain the various elements of the New Supervisor Development Program List the sucesses and challenges of the New Supervisor DEvelopment Program

Keywords: Leadership, Staff Retention

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I have experience in developping curriculum.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.