254038 Implementing Public Health Performance Improvement in Virginia

Monday, October 31, 2011: 12:50 PM

Joshua Czarda, JD , Virginia Department of Health, Richmond, VA
This session will discuss steps taken to improve performance in terms of better or more efficient services, capacities or outcomes. Particular emphasis will be given to successes and lessons learned, highlighting specific improvement strategies and the role of leadership. As a recipient of the NPHII grant, the Virginia Department of Health (VDH) developed a strong foundation for agency wide performance improvement. VDH developed a dashboard system for monitoring agency-wide operations, completed initial performance assessments with senior management, established a performance improvement council, developed a performance improvement methodology and initiated work on three separate performance improvement projects which have already identified significant potential fiscal savings, improved administrative efficiency and expanded and improved the delivery of key health services to help reduce unintended pregnancies, reduce induced termination of pregnancies and expand local health district capacity to serve its population. In each case, the PIM utilized the network as an effective resource to garner ideas and solicit best practices.

Learning Areas:
Administration, management, leadership
Public health administration or related administration
Public health or related organizational policy, standards, or other guidelines

Learning Objectives:
Describe performance improvement opportunities identified during NPHII implementation. Identify success factors and strategies for improving performance that have been utilized within the health department. List steps to include—and pitfalls to avoid—in a performance improvement process, drawing from public health experiences with NPHII implementation.

Keywords: Quality Improvement, Performance Measurement

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the performance improvement manager for the Virginia Department of Health.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.