254039 Implementing Public Health Performance Improvement in Utah

Monday, October 31, 2011: 1:10 PM

Laverne Alves Snow, MPA , Office of Public Health Assessment, Utah Department of Health, Salt Lake City, UT
This session will discuss steps taken to improve performance in terms of better or more efficient services, capacities or outcomes. Particular emphasis will be given to successes and lessons learned, highlighting specific improvement strategies and the role of leadership. As a recipient of the NPHII grant, The Utah Department of Health's NPHII efforts are deeply engaged in developing and nurturing local and state partnerships and the Performance Improvement Manager (PIM) has found multiple opportunities to progress these relationships via the PIM Network. The PIM will discuss how the PIM Network has provided ideas, peer-to-peer support, and other resources to support implementation of Utah's performance improvement activities.

Learning Areas:
Administration, management, leadership
Public health administration or related administration
Public health or related organizational policy, standards, or other guidelines

Learning Objectives:
Describe performance improvement opportunities identified during NPHII implementation. Identify success factors and strategies for improving performance that have been utilized within the health department. List steps to include—and pitfalls to avoid—in a performance improvement process, drawing from public health experiences with NPHII implementation.

Keywords: Quality Improvement, Performance Measurement

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I am the performance improvement manager for the Utah Department of Health.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

See more of: Supporting Agency-Wide Performance Improvement in Health Departments – Experiences from the CDC Performance Improvement Managers Network
See more of: APHA-Innovations Project