264772 Promotion of prevention and wellness in urban underserved Asian immigrant and refugee populations through a Patient Navigator model

Monday, October 29, 2012 : 11:00 AM - 11:15 AM

Kimberly Chang, MD , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Jinyoung Chun , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Gerelmaa Bataa , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Judy Nguyen , Peralta Wellness Center, Asian Health Services, Oakland, CA
Xuan Huong (Andie) Nguyen , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Christine Solis , Asian Medical Center, Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Letida Sot , Asian Medical Center, Asian Health Services, Oakland, CA
Sophalla Touch , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Quyen Vo , Asian Medical Center, Asian Health Services, Oakland, CA
Susan Yoon , Asian Medical Center, Asian Health Services, Oakland, CA
Sydney Yu , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Kwee Say, BS , Frank Kiang Medical Center, Asian Health Services, Oakland, CA
Stella Han , Health Education, Asian Health Services, Oakland, CA
Phyllis Pei, MA, MBA, RN , Frank KIang Medical Center, Asian Health Services, Oakland, CA
Immigrant and refugee populations experience many barriers to accessing prevention and wellness services in a health care setting. Language and cultural factors are two of the largest challenges facing these groups. A lack of health care providers speaking the patient's language, health illiteracy, as well as differences in utilization of health care resources in the United States compared to the country of origin impact immigrant and refugee communities. Furthermore, the complexity of eligibility for insurance products, and constantly changing policies and regulations for public benefits, create additional barriers for these groups. A new model of allied health care professionals, called Patient Navigators, aims to break down these barriers to enable access to prevention, wellness, and acute and chronic medical care, for various populations of Asian immigrants and refugees in the Alameda County, California area. Asian Health Services, a federally qualified community health center located in Oakland, California, designed the Patient Navigator roles for several different Asian immigrant and refugee communities speaking different languages (Chinese Cantonese and Mandarin, Cambodian, Mongolian, Vietnamese, Korean, Filipino Tagalog). This presentation will discuss the different barriers faced by these underserved Asian immigrant and refugee groups in accessing health care, the role of the Patient Navigator in enabling services, and the strategies used for successful implementation of the Patient Navigator in a community health center.

Learning Areas:
Assessment of individual and community needs for health education
Diversity and culture
Implementation of health education strategies, interventions and programs
Other professions or practice related to public health
Planning of health education strategies, interventions, and programs
Provision of health care to the public

Learning Objectives:
1. List 3 barriers of urban underserved Asian immigrant and refugee populations in accessing prevention and wellness health care services. 2. Describe the role of a patient navigator in promoting prevention and wellness in underserved populations. 3. Identify 2 best practice strategies utilized by a patient navigator to improve health access and prevention of illness in underserved Asian immigrant and refugee communities.

Keywords: Immigrants, Safety Net Providers

Presenting author's disclosure statement:

Not Answered