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268248 Starling Bedside Communication System – Assessing the efficacy of a patient-initiated, multilingual request conveyance systemMonday, October 29, 2012
: 10:30 AM - 10:50 AM
Background: Patients with limited English proficiency (LEP) are among the most vulnerable of the country's population. LEP status can result in a greater likelihood of misdiagnosis, incorrect treatment, and increased length of hospital stay, all of which lead to decreased quality of care. The medical field is in dire need of innovative solutions that improve patient-provider communication in hospital settings. In response, we developed a multilingual bedside request conveyance system, dubbed Starling™, which allows LEP inpatients to articulate frequent patient care requests to nursing staff in their own language.
Objective/Purpose: The purpose of this study is to evaluate the effectiveness and adoptability of the Starling™ System in a real-world hospital setting. Methods: Four-month efficacy studies are currently being implemented with partner hospitals, where two comparable inpatient units will be selected – an intervention unit, which will receive the Starling™ System, and a control unit, which will receive usual care. Both units will collect data on key performance indicators throughout the project. Patient satisfaction with the System and their hospital stay will be assessed using post-hospitalization surveys and HCAHPS data; data regarding the System's impact on nurse workflow and patient-provider communication will be collected using system utilization data, surveys, and qualitative methods. Data will be analyzed for within- and across-group changes resulting from the implementation of the Starling™ System. Results: Preliminary results from this study will be available for presentation at the time of the meeting. Discussion: The Starling™ System promises to be an effective means through which hospitalized LEP patients and nursing staff can communicate, and can play a positive role in improving the quality of care for this underserved population.
Learning Areas:
Administer health education strategies, interventions and programsCommunication and informatics Diversity and culture Provision of health care to the public Public health or related nursing Social and behavioral sciences Learning Objectives: Keywords: Information Technology, Communication Technology
Presenting author's disclosure statement:
Qualified on the content I am responsible for because: I am qualified to present because I oversee programs regarding health communication, health information technology, health literacy, and language barriers.
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.
Back to: 3140.0: Health Disparities: Trends, Tracking, and Tools in Technology
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