3054.1 Improving Quality of Primary Care Delivery with Surveys of Patients, Providers, and Services

Monday, October 29, 2012: 8:30 AM - 10:00 AM
Session Objectives: Demonstrate surveys among patient and provider groups learning more about delivery and quality of care. Discuss strategies for achieving high response rates. Identify factors associated with higher levels of reported patient-centered care. Analyze improper ER use, broken down by demographics, toward designing and targeting of health education programs, decreasing inappropriate use, and spending budgets more efficiently.

To ER is human: Using patient surveys to identify actionable causes underlying unnecessary use of emergency rooms by patients in a large urban Medicaid health plan
S. Rae Starr, MPhil, MOrgBehav, Jacky Walker, BA, Brenda Ramirez, BA, Carla J. Singleton, BA, MA and Patricia Mowlavi, MBA

See individual abstracts for presenting author's disclosure statement and author's information.

Organized by: Medical Care

CE Credits: Medical (CME), Health Education (CHES), Nursing (CNE), Public Health (CPH) , Masters Certified Health Education Specialist (MCHES)

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