3054.1 Improving Quality of Primary Care Delivery with Surveys of Patients, Providers, and Services

Monday, October 29, 2012: 8:30 AM - 10:00 AM
Oral
Session Objectives: Demonstrate surveys among patient and provider groups learning more about delivery and quality of care. Discuss strategies for achieving high response rates. Identify factors associated with higher levels of reported patient-centered care. Analyze improper ER use, broken down by demographics, toward designing and targeting of health education programs, decreasing inappropriate use, and spending budgets more efficiently.
Organizer:
Betty Wolder Levin, PhD
Moderator:
Betty Wolder Levin, PhD

8:30am
Chicago's primary care safety net and breast cancer services for underserved women: Variation in access, organizational readiness, and referral coordination
Susan Cahn, MA, MHS
     
8:50am
To ER is human: Using patient surveys to identify actionable causes underlying unnecessary use of emergency rooms by patients in a large urban Medicaid health plan
S. Rae Starr, MPhil, MOrgBehav, Jacky Walker, BA, Brenda Ramirez, BA, Carla J. Singleton, BA, MA and Patricia Mowlavi, MBA
     
9:10am
Fielding a patient satisfaction survey in a community health clinic
Marian Ryan, PhD, MPH, CHES
     

See individual abstracts for presenting author's disclosure statement and author's information.

Organized by: Medical Care

CE Credits: Medical (CME), Health Education (CHES), Nursing (CNE), Public Health (CPH) , Masters Certified Health Education Specialist (MCHES)

See more of: Medical Care
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