CHWs on fire but not burnt out

As the awareness, utilization, and demand of CHWs has grown rapidly, so have the number of issues related to CHWs: CHW definition; scope/practice; certification/credentialing; competencies/training; funding/reimbursement; supervision; professional development; burn-out; and job turnover. Of particular concern are the growing rates of job turnover (related to funding and supervision) and burnout (related to increased responsibilities without sufficient support, compensation, and recognition). This presentation will share lessons learned regarding empowering CHWs and reducing burnout and job turnover based on the experiences of a CHW training center and research projects employing CHWs. Specifically, the presenters (CHW instructor/CHW) will highlight key findings identified by CHWs and staff, including: 1) include CHWs in all phases of a project—from initial project conception to the planning, implementation, evaluation, and dissemination of results; 2) clearly identify CHW roles/responsibilities; 3) create an environment that involves CHWs in decision making; 4) allow CHWs to identify areas of needed training (let them go to “fun” trainings); 5) generate professional development opportunities identified by the CHWs; 6) develop peer-to-peer mentoring programs; 7) include CHWs in the creation and implementation of sustainability activities; 8) allow CHWs to give back to their communities in their own unique and creative ways—supporting CHW-lead service projects and events; and 9) seek out opportunities for CHWS to showcase their work. The presenters will engage the audience in a dialogue about strategies to engage and support CHWs and prevent burnout based on their respective experiences and communities through interactive activities including “CHWS Feud” and personal testimonies.