142nd APHA Annual Meeting and Exposition

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Prioritizing the Patient Experience: Strategies for Family Planning

142nd APHA Annual Meeting and Exposition (November 15 - November 19, 2014): http://www.apha.org/events-and-meetings/annual
Tuesday, November 18, 2014 : 2:30 PM - 2:38 PM

Jennifer Ewing Kawatu, RN MPH , JSI Research and Training Institute, Inc., ROSEVILLE, CA
The patient experience is a significant part of providing quality care and it is more important than ever for clinics to meet the expectations of partners, payers, and patients in an increasingly competitive health care environment. This video highlights patient experience best practices and strategies from three Title X-funded family planning clinics in the US.

Learning Areas:

Provision of health care to the public
Public health or related organizational policy, standards, or other guidelines

Learning Objectives:
Explain the importance of the patient experience to family planning clinics in the changing health care environment. Describe at least one way to reduce patient wait times. Discuss at least one best practice related to providing patient-centered care. Identify at least one way to lead change and improve patient experience at a family planning clinic.

Keyword(s): Provision of health care to the public

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: Jennifer Kawatu, RN MPH is a consultant at JSI with over 15 years of experience in the health and human services fields. Ms. Kawatu serves as the Quality Improvement Advisor for the Title X National Training Center for Quality Improvement, Quality Assurance, and Evaluation. In this role, she was co-producer/director for two short Patient Experience Improvement films.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.

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