Online Program

Online Learning for Providers: Teaching patient-centered health literacy strategies for individualizing care among patients with diabetes to prevent adverse drug events

Monday, November 2, 2015

Silje Lier, MPH, Office of Disease Prevention and Health Promotion, U.S. Department of Health and Human Services, Rockville, MD
Briana Rider, PharmD, Department of Health and Human Services, Rockville, MD
Background: In 2014, the U.S. Department of Health and Human Services released the National Action Plan for Adverse Drug Event Prevention, highlighting diabetes agents as a high-priority drug class. Following the release, the Office of Disease Prevention and Health Promotion (ODPHP) reviewed currently available trainings on diabetes management and identified gaps in training content, e.g. lack of behavior modeling and immersive learning techniques. Methods: To educate health care providers on diabetes agent-related ADE prevention strategies, ODPHP developed an online lesson to offer free continuing education for health professionals. With health literacy as a key component, the training uses video scenarios to model how providers can apply shared decision-making when setting individualized glycemic targets and to use the teach-back method to confirm patients’ understanding. The self-paced lesson includes video introductions of each chapter, interactive tables and infographics, audio narratives from real providers, and knowledge checks. Prior to release, the training went through an intensive user-testing process; the training was also pilot-tested using a 32-item evaluation. Results: Within five months of launching, 245 online users had registered to obtain continuing education for the lesson, with about 60% seeking continuing nursing education. Out of all registrants, 85% completed the full lesson.  The lesson has an average rating of 4.7 out of 5 stars among users. Conclusions: Online trainings that model key prevention strategies can play an important role in translating policy into improved outcomes. By creating interactive, engaging content, public health professionals can improve the likelihood of evidence-based recommendations being put into practice.

Learning Areas:

Administer health education strategies, interventions and programs
Chronic disease management and prevention
Communication and informatics
Implementation of health education strategies, interventions and programs
Public health or related education
Social and behavioral sciences

Learning Objectives:
Describe how adult learning principles can be applied to online learning lessons. List various techniques for demonstrating health literacy in practice. Explain the impact of didactic learning on diabetes medication management. Design interactive content to demonstrate evidence-based prevention strategies.

Keyword(s): Diabetes, Training

Presenting author's disclosure statement:

Qualified on the content I am responsible for because: I served as the lead project manager for the development of the "Adverse Drug Events: Preventing Hypoglycemia Using Health Literacy Strategies." This included formative research to idenfity gaps in training; overseeing the project budget and timeline; managing usability and pilot testing; coordinating lesson development with Federal subject matter experts; producing videos; and developing and executing the training launch.
Any relevant financial relationships? No

I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.