Lessons learned from a virtual learning community for leaders in behavioral health systems on the implementation of the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care
Since the focus is on supporting system-level rather than provider-level CLAS implementation, the Learning Community consists of 22 organizational leaders, across 15 states, representing state, local, and agency levels. These leaders develop in depth knowledge of the Standards, creating a highly skilled and knowledgeable network of individuals who identify viable implementation strategies.
The Learning Community uses synchronous and asynchronous communication approaches. Members are convened bimonthly via interactive, web-based learning sessions and maintain online communication between sessions. The instructional methods employed during their assembly include team teaching, self-assessments, readings, and discussions.
This presentation will describe the lessons learned using communication-based approaches to build CLAS knowledge and systems change capacity among the Learning Community leaders as well as the challenges and opportunities identified using complementary communication approaches with members who have differing communication needs (i.e., deaf and hard of hearing).
Learning Areas:Diversity and culture
Implementation of health education strategies, interventions and programs
Planning of health education strategies, interventions, and programs
Describe challenges and opportunities of employing a virtual Learning Community to build participant capacity around culturally and linguistically appropriate services Discuss the feasibility of the Learning Community approach to support organizational leaders in their efforts to promote system change related to culturally and linguistically appropriate services Identify strategies to advance system-level efforts to address behavioral health disparities through culturally and linguistically appropriate services
Keyword(s): Cultural Competency, Mental Health
Qualified on the content I am responsible for because: As Director of the Health Determinants and Disparities Practice, I oversaw the formation and execution of the Learning Community. I'm an expert in culturally and linguistically appropriate services (CLAS), having managed the development of the National CLAS Standards in 2000 and the enhanced National CLAS Standards in 2015.
Any relevant financial relationships? No
I agree to comply with the American Public Health Association Conflict of Interest and Commercial Support Guidelines, and to disclose to the participants any off-label or experimental uses of a commercial product or service discussed in my presentation.